Refund Policy

At Mega Xchanger, we strive to provide a seamless and efficient experience for all our users. Due to the nature of cryptocurrency transactions, we operate under the following refund policy:

1. No Refunds on Completed Transactions

All cryptocurrency transactions are final. Once a transaction is completed—whether buying or selling—there will be no refunds. This includes payments made to our company bank account and crypto sent to your personalized wallet.

2. Transaction Issues

If you experience any issues during a transaction, such as an error or failure on our end, please contact our support team immediately. We will review the situation and work towards resolving the issue to the best of our ability.

3. Chargebacks

If you initiate a chargeback or dispute a transaction with your bank or payment provider after completing a purchase, your access to the platform may be suspended or terminated. We strongly encourage you to ensure all transaction details are correct before proceeding.

4. Mistaken Transactions

In the event of a mistaken transaction (e.g., sending funds to the wrong wallet address), we will do our best to assist in resolving the issue. However, we cannot guarantee a recovery of funds, as once a transaction is confirmed on the blockchain, it cannot be reversed.

5. Refunds on Educational Products

Refunds for educational products (such as trading courses, indicators, and signals) will be considered on a case-by-case basis. If you are not satisfied with a product, please contact us within 7 days of purchase, and we will assess your request.

6. Policy Changes

Mega Xchanger reserves the right to update or modify this Refund Policy at any time. Changes will be posted on our website, and the updated policy will take effect immediately upon posting.

If you have any questions or need assistance, please contact our support team. Thank you for choosing Mega Xchanger!